AT&T Wireless Customer Service Gave Me $20

at&t, formerly cingularAbout 3 years ago I switched my cellular service from Cingular to Verizon Wireless because I was very unhappy with the customer service from Cingular. I continued to hear that Cingular and now AT&T were always scoring very low when it came to customer service. Especially last year after the rollout of the iPhone caused many customers to have to wait an unacceptable amount of time to get their phones activated. Well, apparently, AT&T is finally doing something about it.

About 6 months ago I switched back to AT&T because I wanted the AT&T Tilt phone and I also received a discount from my work, which lowered my monthly phone bill about $30 compared to Verizon Wireless. Of course I was very concerned about the customer service, but from the very first day when I purchased my new AT&T Tilt phone I received nothing but outstanding customer service. My new phone was activated in 5 minutes and another 5 minutes later I was synchronized with my works exchange server. I had all my contacts, emails, and calendar appointments available on my phone 10 minutes after purchasing it. Kudos to Mikey, the AT&T rep that helped me out.

Fast forward a couple of months. I was leaving the states to go to Mexico for a week and wanted my phone setup for international roaming. So I called AT&T customer service and asked to have my phone activated to work in Mexico. The rep had me setup in under 5 minutes. Wow. I couldn’t believe how quick and friendly customer service was. Unfortunately, when I got back from Mexico and recieved my phone bill I noticed the charges were way too high. ‘Here we go’, I thought. I just knew that when I called customer service I was going to get a hard time.

Once again, I called the customer service number and quickly reached an operator after pressing 0 twice to get through the automated system. I explained the situation and the AT&T rep immediately apologized and said that they made the mistake when they setup the account for international roaming. I should have received the discounted rates instead of being charged the full rate. She credited my account for the difference and asked if there was anything else she could do. Nope. I was once again extremely pleased with the quick and friendly service.

Two months later my bill comes in and again I see additional roaming charges from my Mexico trip for $12.30 on my bill. I called customer service and once again explained my situation. The rep told me that the charges were posted to my account very late from the carrier in Mexico. As soon as I mentioned that I had a similar problem 2 months earlier he quickly stated that it was not a problem and that he would correct the charges. A minute later he credited my account $20 for all my troubles. THAT IS CUSTOMER SERVICE!!! I never complained and never expected anything like that. I was thoroughly surprised. Good Job AT&T. I hope you keep up the GREAT customer service. Thank You.

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ATT Wireless Customer Service: 1-800-331-0500

What is SpeedLinking?

I am relatively new to blogging and noticed over the past few months several posts with the title “Speedlinking: and the Date“. I had an idea of what it meant but I was curious to find a definition. I did a search on Google for “What is Speedlinking?” and I was surprised to NOT find a clear definition in the results. Then I tried Google Blog search, Yahoo!’s search, Microsoft Live search and many other search engines and still none of them had any definitions that jumped out at me. So, here is my definition of Speedlinking.

Speedlinking:

  • What is it?
    Speedlinking, aka linking, blog-linking, or linkblogging is the practice of writing a brief post with hyperlinks to favorite websites or blogs. Usually the post will contain anywhere from 3 to 5 links and each link will be accompanied by a one line description and a one line personal opinion.
  • Why do it?
    Many bloggers use this technique to quickly share links to blogs or websites that they found useful or relevant that day or week with their readers.
    Basically, it is a way to bring the growing community of bloggers closer together.
    I have come across speedlink posts that have more than 50 links. However, it is not a good idea to post that many links at once because it will be considered information overload and your readers will just skip over all of them.
  • Is it Dangerous?
    Only if you go too fast by linking sites that are not worth reading. In that case your blog may find itself alone on the Internet superhighway.
    And if that happens who cares how fast or how much you speed link, no one will be there to see it.
    Make sure the sites you link to are relevant and worth the time to read.

Calling for help. Leave me a comment if you want to add to the definition or have come across the origin of the term Speedlinking. I would also like to know if there are other terms with a similar definition or if speedlinking has other meanings than the definition above. Thanks.
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