AT&T Wireless Customer Service Gave Me $20

at&t, formerly cingularAbout 3 years ago I switched my cellular service from Cingular to Verizon Wireless because I was very unhappy with the customer service from Cingular. I continued to hear that Cingular and now AT&T were always scoring very low when it came to customer service. Especially last year after the rollout of the iPhone caused many customers to have to wait an unacceptable amount of time to get their phones activated. Well, apparently, AT&T is finally doing something about it.

About 6 months ago I switched back to AT&T because I wanted the AT&T Tilt phone and I also received a discount from my work, which lowered my monthly phone bill about $30 compared to Verizon Wireless. Of course I was very concerned about the customer service, but from the very first day when I purchased my new AT&T Tilt phone I received nothing but outstanding customer service. My new phone was activated in 5 minutes and another 5 minutes later I was synchronized with my works exchange server. I had all my contacts, emails, and calendar appointments available on my phone 10 minutes after purchasing it. Kudos to Mikey, the AT&T rep that helped me out.

Fast forward a couple of months. I was leaving the states to go to Mexico for a week and wanted my phone setup for international roaming. So I called AT&T customer service and asked to have my phone activated to work in Mexico. The rep had me setup in under 5 minutes. Wow. I couldn’t believe how quick and friendly customer service was. Unfortunately, when I got back from Mexico and recieved my phone bill I noticed the charges were way too high. ‘Here we go’, I thought. I just knew that when I called customer service I was going to get a hard time.

Once again, I called the customer service number and quickly reached an operator after pressing 0 twice to get through the automated system. I explained the situation and the AT&T rep immediately apologized and said that they made the mistake when they setup the account for international roaming. I should have received the discounted rates instead of being charged the full rate. She credited my account for the difference and asked if there was anything else she could do. Nope. I was once again extremely pleased with the quick and friendly service.

Two months later my bill comes in and again I see additional roaming charges from my Mexico trip for $12.30 on my bill. I called customer service and once again explained my situation. The rep told me that the charges were posted to my account very late from the carrier in Mexico. As soon as I mentioned that I had a similar problem 2 months earlier he quickly stated that it was not a problem and that he would correct the charges. A minute later he credited my account $20 for all my troubles. THAT IS CUSTOMER SERVICE!!! I never complained and never expected anything like that. I was thoroughly surprised. Good Job AT&T. I hope you keep up the GREAT customer service. Thank You.

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ATT Wireless Customer Service: 1-800-331-0500

Caution – Don’t Sling and Drive

Recently I wrote a post on how I can watch live TV shows on my Treo 650 Smartphone now by controlling my family room TV and streaming the video and audio using SlingMedia’s Slingbox. After writing the post I remembered writing another post on how dangerous it could become to watch TV on a phone while driving in a car. I called it DUII – Driving Under the Internet Influence. I know it sounds crazy and obvious that you should not do this but I have a feeling that this will become a bigger problem. People have become very accustomed to talking on the phone while driving and now people are beginning to text or sms on there phones more and more (even while driving). New phones have a feature that let you text a response to an incoming caller instead of answering the call. One solution to this problem could be a voice recognition user interface that will allow true hands free operations of any communications device. Using normal language you would just tell your phone what to do and it would do it. You would just say out loud “answer the phone” or “reply with a text message that I am in a meeting”. But this still does not solve the possibility of watching video on your phone while driving. For right now the only solution may be to create laws banning the use of portable devices such as cell phones or PDA’s by a driver unless it is handsfree. Unfortunately this probably will not happen until their are enough car accidents as a result of Driving Under the Internet Influence. Lets pray that does not happen.

Save on the cost of pay-per-view by using the Slingbox?

I purchased the SlingMedia Slingbox just over a year ago and it has already saved me enough money to pay for itself. At first I planned to watch my local sports teams while I was on the road or on vacation from my laptop. Then it happened. My brother called me to let me know he would not be able to come over to watch the pay-per-view fight at my house and would have to pay to watch the fight at his house. Slingbox to the rescue!

Why and How I use my Slingbox?

I use my SlingBox to watch TV (mostly sports and sci-fi) on my laptop in my home office because I have no TV in my office.
I also enjoy watching the local news, or local sports like the Miami Dolphins when I am out of town.
Read my previous post on how I even use my slingbox to watch TV by my Pool and Spa.
How about watching pay-per-view movies on the road or at a friends house. My brother was able to save on the cost of ordering a pay-per-view boxing match by watching the fight via my slingbox on his computer, which is connected to his 50″ TV at his house. How cool is that? (Keep in mind Slingbox only allows one connection at a time) But this idea caught on quickly and I figured that I could pay back the cost of my slingbox after just a few pay-per-view shows by sharing or slinging it with friends and family.
Whenever I want or need to have access to a TV channel around the house or even outside with wireless wifi I can have it setup in seconds with my laptop.
And now that I can sling to my Treo phone I can watch TV anywhere and anytime I want! And it’s pretty great!

I’m not alone!

Kenric saved $54.95 with a slingbox a few weeks ago. Read his other great ideas on saving money with a slingbox.
Read how others are Slinging Around the World.
And don’t miss the Sling Community Forum to learn more about the slingbox.

Join the sling community and buy your very own Slingbox.

Sling Media’s Slingbox can be purchased at most major electronics stores such as: Circuit City, Best Buy, CompUSA, Amazon.com, SlingMedia.com, Walmart, Target, Office Depot, etc…

Slingbox Reviews:

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What do you think about controlling your TV from anywhere in the world?

Tracking Santa Claus 2006 – The High Tech Way at NORAD

Here is a great site to share with your kids this Christmas Eve. How would you like to know precisely where Santa Claus is at any given moment this Christmas Eve? Well, using NORAD’s high tech radar system called the North Warning System you can do just that. Actually NORAD uses 4 different high tech systems to track Santa – radar, satellites, Santa Cams, and Jet Fighter Aircrafts. Check out NoradSanta.com this Christmas Eve to track Santa as he makes his journey to deliver gifts for millions of children all around the world. Complete with videos throughout the night of Santa flying in his sleigh with his reindeer over cities across the globe.

NORAD BadgeOther things you can do at NoradSanta.com:

  • Send Santa an Email
  • Find out how many cookies Santa eats during his trip around the world
  • Play a Santa Puzzle Game
  • Listen to Christmas music performed by the United States Air Force Academy Band
  • Download a 12 page Santa Coloring Book
  • Watch a promotional Norad Santa Tracking video
  • and more…

Now you have a way of knowing when Santa is close to visiting your home.

Last year, I could have sworn I heard jingle bells over my house just as Norad was tracking Santa in my area.

Have a Merry Christmas!